Technical support can be obtained on our support page, and via email. Please note that if you are using the email option, Pikauba Software is located in the United States, so you may experience up to a 24 hour turn around.
Pre-Sales related questions can be addressed to our sales staff.
Billing inquiries can be addressed to our sales staff, but they may refer you to the RegSoft sales department.
Your registration orders are automatically handled by our payment processor, RegSoft. Their security information can be found at this link.
Please note that in addition to offering RegSoft as a payment processor for all products, DBDocumentor is also available through Share*IT. Security information for Share*IT can be found at their customer care center.
Our payment processor, RegSoft, gladly accepts:
You may also pay with cheque or purchase order. If doing so, you will need the product code for the product you wish to purchase. The instructions for each payment type are located on the purchase page for the product. Main registration is located here.
Please note that in addition to offering RegSoft as a payment processor for all products, DBDocumentor is also available through Share*IT. More information can be found on the main order form for DBDocumentor.
Trialware, like Shareware, is a marketing method, not a type of software or even strictly just a distribution method. When software is marketed through normal retail channels, you are forced to pay for the product before you've even seen it. The Trialware marketing method lets you try a program before you buy it. Since you've tried the program, you know whether it will meet your needs before you pay for it. A Trialware program is just like a program you find in major stores, catalogs, and other places where software is purchased; except you get to use it, on your own computer, before paying for it.
Trialware and Shareware related questions are answered at the Association of Shareware Professionals web site.
Great question. Registration allows you to:
If you have an unregistered version of one of our tools, all you need to do to perform the upgrade is install the newer version.
If you have a registered version upgrading within a major version (e.g. version 4.10 to version 4.21) is as simple as installing the new version over the currently installed version. Your configuration file and generated output are not impacted by the upgrade.
If you have a registered version, upgrading across major versions typically involves one or more changes to the license key. You can perform the upgrade by installing the newer version on top of the current version, and once you start the upgraded version, it will prompt you to obtain an upgrade code. Free upgrade codes may be available depending upon when you purchased your current license, and if you participated in the beta or preview program for the application. Even if no free upgrade option is available to you, reduced rate upgrades are often available. With reduced rate upgrades, you have the option of either retaining your current license type (single or domain) or upgrading to a domain license.
While no structured BETA program is in place, current customers are usually provided the opportunity to participate in pre-release testing of products which are related to those already purchased. If you are interested in participating in future pre-release testing, please contact our sales department.
We eagerly wish to learn of any difficulty people are experiencing with our tools. Call it a matter of pride. We also realize that bugs are always in software, and developers can only do their best to remove them. As a result, we value any feedback you can provide us on the bug you are experiencing. Generally we'd like to know the following items about your environment:
Send this information to our support email, and we'll get back to you as soon as possible. You can also check out our support area to see if a resolution has already been posted.
Generally, the confirmation email containing your registration keys is sent out within several minutes of the charge to your credit card being approved by your credit card company. In a few rare circumstances, this email has been delayed, but generally failure to receive the email has been due to a mistyped email address.
At the end of the order placement process you will be presented with a confirmation screen containing a tracking number and an order number. Contacting RegSoft sales (our payment processor) with this information at email@example.com is the solution. They will generally re-send the email in a few hours.
If you do not have the tracking number and order number, please contact Pikauba's sales department at firstname.lastname@example.org and we will attempt to locate the information for you. Please note that we generally will not have access to this information within the first 24 hours after the order was placed. We recognize that the confirmation email is very important to you and will attempt to do everything within our power to expedite it to you.
Our payment processor, RegSoft handles all credit card authorization details for Pikauba Software. As such, the company listed on your credit card statement will be RegSoft.
Please note that in addition to offering RegSoft as a payment processor for all products, DBDocumentor is also available through Share*IT. Purchases made through Share*IT will be listed as "Element5". More information can be found on the main order form for DBDocumentor.
This is a fantastic question. As Microsoft has released patches for HTML Help, one of the things which has happened relates to how a Windows computer trusts CHM files. If the file was obtained remotely, and it doesn't matter if the remote machine was on the Internet or a local LAN, then when you open the CHM, you are presented with a dialog box asking you if you trust this content. If you generate your CHM locally, or the CHM was installed with a product, or you extracted the CHM from any archive format, that dialog isn't displayed and you see the CHM as the author intended it to be shown. If you simply open a CHM obtained from a remote computer, and haven't given proper authorization for the content to be displayed, what you see in the CHM is a properly form table of contents, but every page shows either "Action cancelled" or "The page cannot be displayed. Since our sample CHM output is intended to provide you, our potential customers, with an indication of the capabilities of our products, these errors don't make us look very good. As a result, we've chosen to ZIP our sample CHM content, and users don't have to work through CHM trust dialogs.
If you are interested in more detail on the problem discussed above, please see this Microsoft Tech Note: http://support.microsoft.com/default.aspx?scid=kb;en-us;902225.
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